“Dearest Nicolle, Your tenacity, perseverance and patience are outstanding.  Our holiday has been a promising one for months on end, (with changes and more changes) and yet you have always been so incredibly helpful, creative, doing the best for us as the customer, and with a smile in your voice every time, and you have the ability to make me feel like it is the first time I have ever spoken to you….. And that nothing is too much effort. All my friends will get to know Nicolle Heine and how excellent she is at her job!  Heartfelt thanks Nicolle, from Bianca and me, and we will let you know how our trip went down.” -Martello and Bianca

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